An iPad application I have had the chance to work on was recently featured during blue-infinity / Salesforce event in Lausanne. The conference was about Improving efficiency of Sales, Customer Service and Marketing, and took place at the Starling Hotel yesterday. As a mobile POS iPad application, this application supports sales associates (who are also trainers in this specific context) follow-up their portfolio, plan and report activities. I have worked quite a bit on this kind of applications lately, helping companies have a better and more reactive knowledge of their customers and offering them a better experience.

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User observations are often key within the User Research phase. A privileged moment between the UX consultant and the system’s users, it gives a valuable insight on how users really use the system in a real-life context. On top of being an excellent base for building personas, scenarios and use cases, it is also a chance for the company to show that they care about users, and to build a relationship based on trust, which should later facilitate change acceptation.

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As a Senior UX Consultant at blue-infinity, I had the chance to be published in ICT Magazine (November 2013 issue) with my contribution to a dossier about Web Accessibility. The dossier gave the context of accessibility (history, legal) and aimed to give wider opportunities with most recent trends and evolutions (like responsive web design for example.) I was in charge of the background article, on the legal and history context in France and Switzerland.

After a few lessons by a co-worker at blue-infinity and taking the online exam on scrum.org, I am now certified Professional Scrum Master I. Scrum is an agile project management framework, with a set of rules, tools and events for managing software development projects. It is an incremental (the project is built brick after brick, team focusing on sprints with a limited amount of functions to develop) and iterative (each sprint’s group of developed elements gathers feedbacks, then is improved.) The best way to get going is to get started: this method allows to build a project little by little, detailing it as needed, rather than having everything specified from the start.

→ All resources are available on Scrum.org, and an Open assessment is available on website as well.

Quebec Amerique First Aid application for iPhone was the first mobile application I ever worked on. The application was released on the Apple Store a few months ago, and it is considered a success as it has been downloaded more than 900 times since then. This project was a good occasion to start thinking about mobile Usability and information architecture, and build wireframes, use cases, flowchart and scenario. Not bad, for a start, I’d say!

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Le Devoir website homepage has been granted a great place on Apple Canada website: it is featured as a page seen through an IPad (it is not a mobile version, but actually the website homepage). A good sign (and the feeling of a victory) for this not-easy to wireframe and 4-columns homepage.

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